Shipping policy

Shipping Policy

We're a small family business and we take care in every order we send out. Please read through our shipping policy so you know what to expect.

Processing Times

Most orders are processed within 3–5 business days. Custom, made-to-order, preorder, or personalized items may require additional time — please check the individual product page for specific turnaround times. Processing does not include weekends or holidays.

Shipping Rates & Methods

All available shipping methods and rates are displayed at checkout based on your location and order. Offers and rates may change from time to time.

Please note that some shipping methods do not include tracking. If your selected method includes tracking, you will receive tracking information once your order ships.

International Orders

We ship internationally to select destinations. Available options and rates will be shown at checkout.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their destination country, unless otherwise stated at checkout. We have no control over these fees and cannot predict what they may be.

Delivery Times

Delivery estimates shown at checkout or provided by the carrier are estimates only and are not guaranteed. Olive Ink is not responsible for delays caused by carriers, customs processing, weather events, or any other circumstances outside of our control.

Shipping Addresses

Please double-check your shipping address before completing your order. If you notice an error, contact us at hello@oliveink.co as soon as possible. We cannot guarantee changes can be made once an order has entered fulfillment or shipped.

If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend it.

Lost or Damaged Orders

If your tracked shipment appears to be lost or arrives damaged, please contact us at hello@oliveink.co within 7 days of the expected delivery date and we will work with you to resolve it.

For orders shipped via an untracked method, carrier tracking and delivery confirmation are not available. We strongly recommend selecting a tracked shipping option at checkout when possible.

Questions?

For any questions about shipping or an existing order, reach out at hello@oliveink.co or visit our Contact page. We're happy to help.